Associate IT Support Engineer

We believe it takes great people to create a great product. That’s why our team lives our company values, and we hire based on them, too. Since 2010, Pipedrive has been on a mission to support sales and marketing teams with easy-to-use, powerful tools that make everyday work faster and easier. Today, our cloud-based software is trusted by over 100,000 companies and used in 179 countries. We have grown from a five-person team to a truly international company of over 850+ people, representing more than 50 nationalities, with ten offices distributed across Europe and the US. In 2020, Pipedrive received a majority investment from Vista Equity Partners, a global investment firm that invests exclusively in enterprise software, data and technology-enabled businesses, making Pipedrive the fifth unicorn from Estonia.

We’re looking for an associate IT support engineer to support our internal customers and stakeholders in our Tallinn office, working in our Global IT Service Management team. This role is office based. You should have a proficient level of application and endpoint support knowledge, and be able to use your initiative to develop and improve support procedures and processes. If this sounds like a job for you, get in touch; we’d love to meet you!

Your new adventure:

• Improve and maintain endpoint security and access control solutions according to internal policies, procedures and technical guidelines
• Improve and maintain technical solutions in global offices
• Support business users and stakeholders according to the global schedule
• Execute defined tasks and procedures across a range of technologies
• Work across the business on projects and programs that deliver value to our business stakeholders
• Create new procedures and documents as part of the Global Business Systems Application Engineering Excellence program

Does this sound like you?

• At least one year of experience in IT support is a plus
• Strong communication skills with effective listening and interpretative abilities
• Knowledge of endpoint management and business applications
• Experience working within processes to deliver defined support solutions
• Familiarity with troubleshooting support issues
• Experience working as part of a team
• Comfortable working with others within a support solution lifecycle
• Experience working collaboratively with stakeholders across business functions to mitigate and resolve support issues
• Basic-level proficiency with platforms such as Atlassian (Jira, Confluence), Okta, Google Workspace, Jira Service Management, MDM tools and Slack

Why Pipedrive?

• A value-driven work environment where people come first
• A lively bunch of colleagues from over 50 different countries, with offices in Tallinn, Tartu, Lisbon, Prague, London, Dublin, New York, Florida, Riga and Berlin
• A team serious about getting things done while not taking ourselves too seriously
• A world-class working environment full of perks like parties, craft workshops, snacks and, of course, office dogs
• Flexible working hours as long as you’re there for your team members
• Freedom to execute your ideas with a passionate and motivated team supporting you
• Lots of room for personal and career development, with internal and external training opportunities
• Competitive salary and bonus system and all the benefits you’d expect from a great employer (health and accident insurance, health days, a quarterly contribution to sports, in-house coaches, employee discounts and more)

Based on this role's access to certain data, Pipedrive might conduct a pre-employment background investigation in conjunction with your application for employment with our company. Such data will be handled in accordance with Pipedrive's Privacy Policy for Recruitment.

Pipedrive is an equal opportunity employer. We encourage diversity in the workplace regardless of age, gender, race, religion, disability, sexual orientation, gender identity or veteran status.

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