Instructional Designer

BlueCat provides a suite of solutions that help network, security, applications, and cloud and DevOps teams optimize the IP environment for outcomes that drive your business forward.

At BlueCat, we take immense pride in our award-winning culture, an integral part of our identity. We are proud recipients of several prestigious accolades, including the "Great Place to Work" certification. By becoming a part of our team, you not only join a company at the forefront of technology but also become an integral member of Canada's top workplaces in various categories, including Technology, Today's Youth and Women, and Mental Health and Inclusion.

BlueCat’s Customer Learning team is looking for a skilled and tech-savvy Instructional Designer with experience in software product training development and lab-based experiences for global customers, partners and employees.

Working closely with technical Subject Matter experts (SMEs), the Instructional Designer will research and develop content scripts to support a tiered learning approach to product-focused training topics. This is an opportunity to communicate a vision and plan for the complete training program in a storyboard detailing on-screen text, visuals, animation, video assets, network diagrams, lab recordings and other visual aids to be used in course development.

We are looking for a talented individual who has previous customer education experience (digital, ILT or former instructor) with a solid track record in curriculum development, scriptwriting, instructional design, and course evaluation. The Instructional Designer is knowledgeable in digital learning best practices, adult learning, human-centred design principles, and understands networking concepts or has technical experience with DDI.

The ideal individual will be an expert in their craft, capable of simplifying and clearly explaining complex concepts to specific audiences, eager to work in a lab environment, and will possess a curiosity and desire to dig into networking technologies and DDI.

Key Responsibilities:· Create quality, in-depth and structured training content showcasing the features of the entire BlueCat product suite, as well as technical networking subjects.· Produce comprehensive storyboardsto enable the production of video elearning modules, lab training content, and occasionally powerpoint decks for ILT programs.· Work with internal subject matter experts to obtain an in-depth understanding of learning topics to inform content development.· Gather information from a variety of sources, including Product/Engineering, Customer Success and Field Teams, as well as documentation and other internal channels.· Research topics by testing in a lab environment and fact-checking in multiple sources.· Organize topics into a structured, logical sequence delivered as a content map or course outline using a tiered training approach.· Align new projects with BlueCat’s Certification Program content development strategies and training curriculum, and contribute to the success of the program.· Demonstrate strong, clear and concise writing in scripts or narration that teach complex technicalconcepts in a clear, confident, friendly tone.· Produce networking diagrams and other rough illustrative models as reference material for the Course developer to build as animations.· Create video walkthroughs of product demonstrations or step-by-step instructions to be used in elearning content development.· Edit, standardize, or clarify material prepared by other Training Team members.· Review published materials and recommend revisions or changes in scope, format, content, and methods of development.· Develop exercises, assessment, and reinforcement activities within our Learning Management System· Participate in cross-training sessions to help further professional development across the BlueCat Customer Learning Team.What you bring:· Proven working experience designing high-quality customer-facing instructional materials for adult learners on technical software products, networking or technical IT-related concepts.· Ability to communicate a vision and plan for the complete training program in a storyboard detailing on-screen text, visuals, animation, video assets, network diagrams, lab recordings and other visual aids to be used in course development

Qualifications: · Excellent communication skills with demonstrated ability to simplify complex concepts into easily understandable and digestible prose using clear, concise language.·Solid track record in curriculum development, scriptwriting, instructional design, and course evaluation.· Experience working with course developers and delivering design directives to ensure successful digital learning product outcomes.· Highly motivated, with the drive to improve existing deliverables, initiate new actions in line with business objectives, and deliver results often under tight deadlines· Ability to quickly grasp complex technical concepts, make them easily understandable in text, pictures, rough diagrams, or video, and bring information to life - knowing when to stay broad and when to go deep..·Curiosity, willingness to ask questions, and an eagerness to learn how networking technologies andDDI work at a deeper level.·       Practical knowledge of instructional theory, digital learning best practices, adult learning principles, and human-centred design principles· Solid understanding of networking, virtualization, Linux, APIs, cloud, or programming, and the desire, aptitude and curiousity to learn these technologies.·       Demonstrated ability to research and collaborate with subject matter experts and ask clarifying questions·       Knowledge and experience with media design practices, formatting, layout design, e-learning authoringplatforms, and corporate branding.·Knowledge and familiarity with the Adobe Creative Suite·Strong project management, organizational and prioritization skills to manage multiple priorities ina fast-paced and global environment.·Experience working with VMware or other lab-based training environments.Interested in applying? Show us your work!Please include one or more links to a portfolio of digital learning or recorded training sessions that youcreated or contributed to (please descried the nature of your contribution). Feel free to share examples of your contentdevelopment process, including outlines, scripts or storyboards.