Senior Staff TPM

Senior Staff Technical Program Manager (Search & Discovery)

Description:

Coupang is creating a new shopping experience to impress each and every customer, from the moment a customer opens the Coupang app to the moment the product is delivered to the door. With an outstanding end-to-end e-commerce and logistics network and a culture that is stubbornly customer-focused, Coupang has never sacrificed speed, selection, or price. Now Coupang has revolutionized the delivery of millions of products, including fresh food, delivered nationwide, 365 days a year, in just a few hours. All of these are Coupang's efforts for millions of customers in the Korean e-commerce market. Korea is a market with larger and faster-growing e-commerce opportunities than any other country in the world.

Team Overview:

The Search and Discovery Product Team is responsible for creating a world-class search and discovery shopping experience for our customers, from “intent” based shopping to delighting the customer with serendipitous product discovery on every visit.

We are obsessed with optimizing the entire search customer journey, from query understanding and search relevance to personalized and category/mission-aware search and recommendation experiences. We believe the experience of finding the right fresh groceries delivered to your door the next morning should be personal and different from shopping for a new laptop or your next pair of jeans.

The Role

With the latest advances in AI/ML, we have the opportunity to rethink how recommendations work. To deliver unique, high-quality experiences to our customers that were traditionally outside the realm of possibility. This role will focus on ensuring a productive and seamless collaboration between the consumer experience team, who build front-end experiences and S&D recommendations team, who build the core AI/ML algorithms.

As a Technical Program Manager, you will ensure the teams deliver the highest-quality products and services predictably while meeting technical needs. You will guide both strategy and tactical decision-making to deliver complex cross-team programs. You will also partner with product managers across Coupang to help support the strategic deliverables while working with engineering to support important technical efforts.

Key Responsibilities:

• Responsible for overall coordination, quality, and productivity and will be the primary point of contact for consumer experience and recommendation team.

• Manage technology programs, defining milestones and success criteria, resource allocation, and successful on-time delivery.

• Work with product and program owners to come up with innovative solutions for their business problems.

• Work on massively distributed, large-scale systems, storage solutions, applications, and new platforms.

• Utilize technical acumen in working with large, cross-functional teams.

• Communicate schedules, priorities, and status to all levels of the company

• In addition to the recommendation scope. The TPM role also includes leading few mission-critical core infrastructure programs across the S&D organisation

Qualifications:

• Bachelor's degree in Comp. Science, Maths, or Business

• At least 8 years experience as a Technical program manager managing large-scale cross-functional projects across organizations

• Bi-lingual across English and Korean.

• Strong analytical, communication, and problem-solving abilities

Recruitment Process & Others

Recruitment Process 

• Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer 

• The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. 

• Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. 

Details to Consider 

• This job posting may be closed prior to the stated end date for application if all openings are filled.    

• Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process.    

• Coupang does not discriminate against disabled applicants or those with veteran status. We are proud to offer equal opportunities for all applicants. 

• Job titles and responsibilities may be subject to change depending on the candidate’s overall experience, etc. This will be communicated to the candidate at the appropriate time before the offer.

Privacy Notice 

• Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below. 

https://www.coupang.jobs/en/privacy-policy/

Document Return Policy. This notification is given pursuant to Article 11 (6) of the Fair Hiring Procedure Act.  

• A job applicant, who has applied but not been finally selected for a position at Coupang (the “Company”), may request the Company to return his/her hiring documents submitted pursuant to the Fair Hiring Procedure Act.  However, this will not apply where the hiring documents were submitted via the website of the Company or e-mail, or where the job applicant submitted those documents voluntarily without a request from the Company.  In addition, if the hiring documents were destroyed due to a natural disaster or any other reasons not attributable to the Company, such documents will be deemed to have been returned to the job applicant. 

• A job applicant who wishes to request the return of his/her hiring documents pursuant to the main sentence of paragraph 2 above should fill out a “Request for Return of Hiring Documents” [Annex Form No. 3 in the Enforcement Rule of the Fair Hiring Procedure Act] and submit the request to the Company (Coupang Recruiting Team, Tower 730, 570 Songpa-daero, Songpa-gu, Seoul). In such case, within fourteen (14) days from the date of identifying the receipt of the request, the Company will send the hiring documents to the job applicant’s designated address via registered mail.  Please be informed that the job applicant is required to pay the postage on the registered mail. 

• In preparation for a job applicant’s request for the return of hiring documents pursuant to the main sentence of paragraph 2 above, the Company shall retain the original hiring documents submitted by the job applicant for 180 days from the completion of the recruiting process.  If no request is made until the end of this period, all of his/her hiring documents will be destroyed immediately in accordance with the Personal Information Protection Act. 

Equal Opportunities for All

Coupang is an equal opportunity employer. Our unprecedented success could not be possible without the valuable inputs of our globally diverse team.