Fraud Analyst

Mudflap serves the $800B trucking industry, the backbone of the U.S. economy. Our market-leading payment products help truckers save thousands of dollars on fuel (their #1 business expense), while providing our fuel stop partners with access to new, hard-to-reach customers. We’re a fast-growing marketplace business looking for a new customer-obsessed teammate to join us on this exciting journey.

As a Fraud Analyst, you will develop the policies and processes to proactively identify and mitigate fraud losses for all of Mudflap’s products.

This position requires working onsite at either our Palo Alto, CA office or our Austin, TX office at least two days a week.

Expectations (In this role, you will):

• Consolidate and enhance fraud mitigation strategies for Mudflap’s fuel app and fuel card products
• Partner with the Data Science team to develop appropriate fraud detection models
• Partner with the Product team in evaluating and onboarding external tools/products that can improve fraud detection
• Determine KPIs to assess the effectiveness of fraud policies and operational processes
• Develop and maintain reports to monitor and track the performance of fraud detection strategies
• Ensure that loss rates align with risk appetite and profitability goals
• Develop a best-in-class monitoring framework

Experience (What we look for):

• Strong technical knowledge of SQL/Python/Excel
• 3+ years in Data/Business/Financial Analysis
• Experience in mobile payments or financial technology strongly preferred
• Keen attention to detail and diligence in researching root cause of fraud
• Ability to develop and foster strong cross-functional partnerships
• Exceptional problem-solving skills
• Action bias and willingness to work in a dynamic environment
• Resilience to frequent changes

Perks and Benefits (What we offer):

• A remote-first company focused on hiring the best talent
• A committed team on a mission to change a massive industry for the better
• A high bar for quality and commitment to self-improvement
• An open mind to new ideas and methodologies
• Competitive salary and benefit options
• Opportunities and support for major career growth

The salary range for this role is $145,000 to $195,000. This information reflects a base salary range for this position based on current market data, which may be subject to change as new market data becomes available. The candidate's skills, experience, and other relevant factors will determine the exact compensation. This position may also be eligible for additional incentives such as equity awards or short-term incentives. Our benefits include medical/dental/vision insurance, 401(k) with company match, WFH stipend and PTO.

Company overview (Who we are):

Mudflap is on a mission to transform the trucking and logistics industry by leveling the playing field for owner operators and small fleets. Backed by top-tier venture investors, including QED, Matrix Partners, Commerce Ventures, NFX, and 500 Startups and included in the Forbes Fintech 50 list, Mudflap offers fleet fuel management solutions. Our core team hails from Disney, Uber, Procore, DoorDash, Google, Meta, Capital One, Affirm and Brex.

Here are the core values that we believe in and look for in new teammates:

• Be Customer Obsessed: We deeply understand customer needs and put our customers at the center of everything we do
• Make it Count: Act like an owner by focusing on the impact of your work
• Find a Way: Be a creative problem solver who pushes past roadblocks to win for our customers and our teammates
• Sweat the Details: We keep our standards high and achieve them by paying attention to every detail
• Be Curious: Use a growth mindset to question assumptions, take calculated risks and stretch the boundaries of what’s possible