Merchant Onboarding Operations Lead

About the Job

Merchant Onboarding Operations Lead is primarily responsible for ensuring a seamless onboarding process by driving the necessary management and improvements. This role includes:

Minimum Qualifications

• College graduate
• 2-3 years of work experience
• Experience in fintech/banking operations, preferably in the client account opening and pre-requirements process

Preferred Qualifications

• Experience in project management and/or customer experience
• Based in Manila, Philippines

Responsibilities

• Analyse and identify potential problems and improvements in Merchant Onboarding processes, as well as propose approaches to the problems and improvements
• Self-evaluate and report the progress of their projects in a measurable and accountable manner
• Assess risk when onboarding decisions are made, demonstrating particular consideration for the company’s reputation and safeguarding Xendit
• Manage relationships with various internal stakeholders
• Apart from the initiatives, this role will have regular shifts:
  • Conducting business profile reviews for all merchant accounts
  • Review all information and documentation ensuring compliance with AML, local regulations, and Xendit standards
  • Process cases based on the priorities set by the team
  • Communication with channel partners to execute and improve onboarding
• Able to use word processing software such as Google Docs, Slides, and Sheet comfortably
• Preferably, possessing some experience in people management
• Do whatever it takes to make Xendit succeed