Customer Success Associate

Published: 2 years ago
Avatar for Guiker

Guiker

We open doors for those who refuse to settle

Job Location

Job Type

Full Time

Visa Sponsorship

Not Available

Relocation

Allowed

Hiring contact

Claudia Arzate

The Role

Founded in 2016, Guiker is modernizing the residential real estate industry through technology that simplifies the tenant-landlord relationship, providing convenient tools for every step of the rental process. In doing so, we are enabling individual property owners to remove themselves from the day-to-day and focus on their long-term investment goals.

An economic empowerment platform, Guiker has helped thousands of small landlords generate more income while helping tenants from more than 50 countries find a new home.

Our mission is to make real estate accessible to everyone and open doors for those who refuse to settle.

Responsibilities

  • Manage inbound and outbound calls, chats and emails with efficiency and a positive attitude
  • Identify customers needs, clarify their information, research their issues and provide solutions
  • Build and maintain sustainable relationships
  • Engage customers by using professional customer service skills
  • Inform, explain and provide up-to-date suggestions on an ongoing basis
  • Address, resolve and record any customers issues
  • Keep accessible and comprehensive records of relevant issues as needed
  • Participating In product improvement discussions

Requirements

Must-have

  • Great verbal communication skills in English, especially over the phone
  • Ability to stay calm and confident during phone conversations
  • Able to work under pressure
  • Self-motivated and adaptable - comfortable with a fast-paced and always changing startup environment
  • Ability to multitask, set priorities and manage time effectively

Nice-to-have

  • Previous experience in customer services, sales operations and callcenter
  • Experience with Zendesk or other relevant Customer communication software
  • Familiarity with the real estate industry
  • Other languages will be an asset (French or Mandarin preferably)

Benefits

  • Competitive Compensation Package
  • Uncapped Commissions
  • Health, Dental & Vision Benefits Plan
  • Learning & Professional Development
  • Endless Opportunities for Growth

More about Guiker

Perks and Benefits

Healthcare benefits
Equity benefits
image

Funding

AMOUNT RAISED
Undisclosed amount
FUNDED OVER
1 round
Round
PRE
Undisclosed amount
Pre-Seed Aug 2019
image

Founders

Nan Hao
CEO • 3 years • 9 years
Montreal
image
Go to team image